• "We have been delighted with the service from Impromptu...
    ...Their role players are consistently professional and of the highest quality."
    Dr Maria Yapp, XanCam Ltd
  • "I have always known that role play is vital when it comes to the transfer of learning, but Impromptu take it to another level of excellence. I now would not do skills training without it."
    Sue Bradshaw, Senior Consultant, S J SOLUTIONS
  • "The business role play simulations we use would not be effective without the support and professional realism of the Impromptu role players."
    Maureen Bacha, Carter and Carter Group plc
  • "Our partnership with Impromptu is of enormous value to us and to our clients - the business simulations we run together create a truly compelling learning environment"
    Simon Hayward, CEO, Academee
  • "I was looking for a different, much more realistic approach for communications training and Impromptu provided this; involving professional role players made all the difference."
    Rosy White, Senior Development Officer, CPRE
  • "Impromptu has helped us to tailor role play to meet the delegates individual development needs and provide supportive feedback based on the customer's feelings during the role play."
    Ian D. Goodwin, Training Development Manager,
    Peugeot Motor Co
  • "We have come to regard Impromptu and its highly professional team as an integral part of any training project that we as a business undertake."
    Sam Purvis, The Compass Partnership
  • "We have found them to be flexible in their approach and the use of actors in the role play sessions is very effective."
    Claudette Bedeau, Head of HR, Unipath Ltd
  • "Our people really valued the opportunity to give live feedback to the role players and the practice sessions helped them to establish how to demonstrate the brand essence in their daily activities."
    Sam Golden, Head of Mobile Plus – HR,
    Vodafone
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Impromptu | what we do | professional role play

Impromptu has extensive expertise in applying role play methodology to leadership and management development programmes

We are also involved in a great range of other more specific programmes:

  • Coaching skills development
  • Influencing and strategic influencing
  • Consultation skills development
  • Sales training
  • Counselling skills training
  • Change management
  • Performance management
  • Customer service training
  • Account management development
  • Conflict management
  • Top level interviewing skills training
  • Assessment and Development Centres

Discover how we have provided professional role play services to support organisations’ existing training and development programmes.

Featured case studies

business simulations

Impromptu specialises in designing and delivering business simulations - an extended exercise that simulates the complex and multi-faced context of a real or realistic business case. Role play activity is integral to our business simulations and often contains many different types of role play as well as providing opportunities to address multiple learning themes.

Featured case studies

assessment and development centres

Impromptu has particular experience in applying role play methodology to the assessment and development environment which presents some unique demands.

Featured case studies

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